REFUND/EXCHANGE POLICY

Click On the Categories Below To See our Refund/Exchange Policies

 Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 07 days of your purchase.

  1. Please email customer@stellacosmetics.net to request a refund and we will assign you a tracking #.
  2. Mail your returned item to: Office # M-65 1st Floor PMA Trade Center 66 Main Ferozpur Road, Lahore, Pakistan.
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Items cannot be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

All items are subject to approximately 20% restocking fee, this will be deducted from your refund.

We also do not refund the original shipping and handling that you paid on the order.

We don’t have any exchange policy. 

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